All our parts are manufactured in Taiwan, guaranteeing the best quality of materials and finishes from the best manufacturers, and all our components are designed in our engineering and design studio located in Madrid (Spain).

All the weights shown on the website are the real ones, with a slight variation depending on the scale you use. We weigh each component after every process or treatment — including painting — so the listed weight is the final, accurate one.

Yes, you can modify or cancel your order — as long as it hasn’t been shipped yet.

Please contact us as soon as possible, preferably by phone:

📞 Phone: (+34) 91 886 73 78

🕒 Customer service hours:

Monday to Friday, from 9:30 a.m. to 6:00 p.m. (non-stop)

If we're not available by phone, feel free to email us at:

✉️ info@erigenbmx.com

Yes, you can return a product. The maximum period to request a return is 15 working days from the date of delivery.

If the return is not due to a manufacturing defect or the poor condition of the package upon arrival, the customer will be responsible for the shipping costs.

However, if the return is due to a manufacturing defect, Erigen BMX will cover the shipping costs.

If the package arrives in poor condition, please take a photo at the time of delivery to file a claim with the carrier.

To initiate a return, the customer must provide a justification by contacting us via email at info@erigenbmx.com. We will then explain the return procedure and the specific requirements that must be met.

These requirements are detailed in the “Returns” section.

All orders to Spain (Mainland) and Portugal placed before 4:00 p.m. will be shipped the same day via NACEX.

Estimated delivery time is 24 hours — for example, if you place your order on Monday before 4:00 p.m., you should receive it on Tuesday during the day.

Orders going to the Balearic Islands, Canary Islands, or Andorra will be shipped via GLS, with an estimated delivery time of 24–48 hours.

If your address is far from the nearest transport hub, delivery may be delayed up to 48 hours.

For shipments to the rest of Europe, delivery time may take up to 72 hours, and for international orders outside Europe, it may take up to one week.

Once your order has been processed, you will receive an email confirming that it’s on its way. This email will also include your tracking number.

The day before delivery, the shipping company will notify you via SMS with the tracking number and a reminder that your package will arrive the next day.

You can also check the status of your order through the chat on our homepage by entering your tracking number.

If the deliveryman is unable to deliver the package, a second delivery will be made the next day.

If you are not available on that day, the deliveryman will contact you and take the package to the NACEX or GLS branch nearest you to pick it up.

That’s right, our warehouse is located in Madrid at Sanglas Street 13, Industrial Warehouse 16, 28890 Loeches (Community of Madrid). So, if you want to save on shipping costs or get your items faster, you are welcome to visit us.

When you place an order, you will be able to choose the delivery option that best suits you, and we will provide you with our location details so you can pick up your components.

Our opening hours are Monday to Friday from 9:30 a.m. to 6:00 p.m. We remain open all day without closing for lunch.

We are closed on Saturdays and Sundays.

- We ship orders to the Balearic Islands. The estimated delivery time is 24 to 48 hours, and the shipping cost varies depending on the weight and dimensions of the package. The price will be calculated automatically once you enter your address and order details. If your purchase exceeds 220 €, shipping is free.

- We also ship to the Canary Islands. Delivery time is estimated at 24 to 48 hours, and shipping costs depend on the weight and size of the package. Because of this, we will contact you before shipping to arrange a separate surcharge for taxes.

- The carrier for Canary Islands shipments is GLS.

- Unfortunately, we do not ship to Ceuta and Melilla.

Shipping costs depend on the delivery area, the weight, and the dimensions of the package. These will be calculated automatically when you place your order and enter the delivery address.

📍MADRID

You can stop by our warehouse and pick up your order.

Our opening hours are Monday to Friday from 9:30 a.m. to 6:00 p.m. without interruption.

Closed on Saturdays and Sundays.

🇪🇸 Spain (PENINSULA / MAINLAND)

For orders of 80 € or more, shipping is free.

For orders under 80 €, the shipping cost is 7.50 €

🏝️ Balearic ISLANDS

For orders of 220 € or more, shipping is free.

For orders under 220 €, shipping costs depend on the weight and dimensions of the package as follows:

- Up to 1 kg: 6 €

- Up to 3 kg: 9 €

- Up to 10 kg: 21.50 €

- Up to 15 kg: 30 €

🇮🇨 CANARY ISLANDS

Shipping costs depend on the weight and dimensions of the package:

- Up to 1 kg: 10 €

- Up to 3 kg: 17 €

- Up to 5 kg: 23 €

- Up to 10 kg: 42 €

Up to 15 kg: 62 €

Note: These rates do not include customs surcharges, which must be paid by the customer.

🇵🇹 PORTUGAL

For orders of 80 € or more, shipping is free.

For orders under 80 €, the shipping cost is 7.50 €.

🇪🇺 SHIPPING TO THE REST OF EUROPE

We do ship orders outside of Spain. Shipping costs depend on:

1- The weight of the package

2- The dimensions of the package

3- The destination country

The shipping price will be calculated automatically once you complete your order.

Estimated delivery times:

• France, Germany, Monaco: [1–2 days]
• Andorra, Austria, Belgium, Italy, Luxembourg, Netherlands, United Kingdom (Wales, Scotland), Isle of Man, San Marino, Vatican: [2–3 days]
• Denmark, Slovakia, Slovenia, Liechtenstein, Poland, Czech Republic, Switzerland: [2–3 days]
• Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden: [4–5 days]
• Albania, Bosnia & Herzegovina, Cyprus, Greece, Iceland, Faroe Islands, Kosovo, Malta, Macedonia, Montenegro, Turkey: [4–5 days]

🌎 International Shipping (USA - Canada - Rest of the World)

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. We are not responsible for items/packages held at customs etc. 

We deliver the packages through different delivery companies.

However, some parts of the world are experiencing delays in courier times. Please allow up to 14 working days. 

Shipping costs will be limited by the weight and dimensions of the package (shipping price will appear automatically once you finalize your order.)

Tracking will be sent via email.

If you have any questions, please email us at info@erigenbmx.com 

We can ship orders outside of Spain.

The shipping cost will depend on:

• The weight of the package
• The dimensions of the package
• The destination country

The shipping cost will be calculated automatically at checkout.

Estimated delivery times:

• France, Germany, Monaco: [1–2 days]
  
• Andorra, Austria, Belgium, Italy, Luxembourg, Netherlands, United Kingdom (Wales & Scotland), Isle of Man, San Marino, Vatican City: [2–3 days]
  
• Denmark, Slovakia, Slovenia, Liechtenstein, Poland, Czech Republic, Switzerland: [2–3 days]
  
• Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden: [4–5 days]
  
• Albania, Bosnia & Herzegovina, Cyprus, Greece, Iceland, Faroe Islands, Kosovo, Malta, North Macedonia, Montenegro, Turkey: [4–5 days]

We offer several payment options so you can choose the one that best suits your needs:

1. Bank Transfer

• Recipient: Erigen BMX
  
• Bank: La Caixa
  
• Payment Reference: Your order number
  
• IBAN: ES26 2100 5454 4302 0034 0217
  
• BIC/SWIFT: CAIXESBBXXX

Note: If you make the transfer from a bank other than La Caixa, shipping may take an additional 1–2 business days.

For faster processing, you can email the bank transfer receipt to: info@erigenbmx.com

2. Credit or Debit Card

Secure payment processed via Shopify Payments.

We accept major credit and debit cards, including Visa, Mastercard, American Express, and more.

Your card information is encrypted and processed securely—Erigen BMX does not store any payment details.

3. PayPal

Make your payment safely through the official PayPal platform.

4. Klarna

With Klarna, you can shop at Erigen BMX and pay in 30 days, or split the cost of your purchase and pay in 3 interest-free installments, at 0% APR."

What is KLARNA? More info here.

All Erigen BMX products come with a 1-year warranty against manufacturing defects, as required by law.

To make a warranty claim, you must provide the purchase receipt.

Please note that Erigen BMX does not cover warranties for second-hand buyers.

For detailed instructions on how to proceed, please visit the "Warranty" section.