📦 SHIPPING & PICKUP INFO

🕓 Order cut-off time:

Orders placed before 4:00 PM (Monday–Friday) ship out the same day.

🚚 Shipping carriers:

• Spain (mainland) & Portugal → Shipped with NACEX
  
• Balearic Islands, Canary Islands & rest of Europe → Shipped with GLS
  

Sorry, we don’t currently ship to Ceuta or Melilla.

🏢 PICKUP IN MADRID

Want to swing by and grab your order? No problem!

Our team will be happy to help and give you advice if needed.

Pickup hours:

🕤 Monday–Friday: 9:30 AM to 6:00 PM (We don’t close for lunch)

🚫 Closed on weekends

🇪🇸 MAINLAND SPAIN

Orders €80 or more → FREE shipping

Orders under €80 → 7.50 € flat rate

🏝️ BALEARIC ISLANDS

Orders €220 or more → FREE shipping

Orders under €220 → Shipping cost based on weight:

• Up to 1 kg → 6 €
• Up to 3 kg → 9 €
• Up to 10 kg → 21.50 €
• Up to 15 kg → 30 €

🌋 CANARY ISLANDS

Shipping cost depends on weight:

• Up to 1 kg → 10 €
• Up to 3 kg → 17 €
• Up to 5 kg → 23 €
• Up to 10 kg → 42€
• Up to 15 kg → 62 €

Note: Customs fees not included — these are paid by the customer.

🇵🇹 PORTUGAL

• Orders 80 € or more → FREE shipping
• Orders under 80 € → 7.50 € flat rate

Estimated delivery: 24–48 hours

🇪🇺 EUROPE

Yes, we ship across Europe!

We offer FREE SHIPPING on orders over €180.

For orders under €180, shipping costs will be calculated based on:

• Package Weight
• Size
• Destination Country

You’ll see the final shipping cost at checkout.

Estimated delivery times:

• France, Germany, Monaco [1-2 days]
• Andorra, Austria, Belgium, Italy, Luxembourg, Netherlands, UK (except N. Ireland), Isle of Man, San Marino, Vatican [2-3 days]
• Denmark, Slovakia, Slovenia, Liechtenstein, Poland, Czech Republic, Switzerland [2-3 days]
• Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden [4-5 days]
• Albania, Bosnia & Herzegovina, Cyprus, Greece, Iceland, Faroe Islands, Kosovo, Malta, North Macedonia, Montenegro, Turkey [4-5 days]

🌎 International Shipping (U.S. – Canada – Rest of the World )

International shipments may be subject to import taxes, duties, and customs fees, which are charged once the package arrives in the destination country and are the responsibility of the recipient.

We are not responsible for items/packages held in customs or similar issues.

Packages are shipped via various courier services.

However, delivery times may be delayed in some parts of the world. Please allow up to 14 business days.

Shipping costs are determined by the weight and dimensions of the package (the shipping price will be automatically displayed at checkout).

A tracking number will be sent via email.

If you have any questions, please email us at info@erigenbmx.com.